FAQs
Got questions? We've got answers! The elements are enough to battle, let us demystify the event by answering your questions before you arrive!
Is this a family-friendly event?
Yes! We are optimistic believers of all ages will enjoy their time on Santa Claus Lane.
What does the cost of my ticket include?
Admission to SCL, a free visit with Santa, invitation to walk a Llama, stage performances, access to Santa’s Market, option to visit our Outdoor Thear and sElfie Stops!!
Are Tickets refundable / exchangeable?
No. Tickets are not refundable and nonexchangeable.
How long should I expect to be there?
Each ticket is timestamped for 2 hours. We anticipate that will be more than enough time for you to enjoy the merriment! You’ll never be able to enjoy SCL in it’s entirety in a day - or even a week! However, we’d love for you to spend more time with us! Please consider a Day or Season pass for added joy.
Do I need to buy tickets in advance?
Yes! Our capacity is limited - especially for Santa Brunch & the Workshops. Please do purchase tickets in advance to help ensure our littlest believers aren’t let down upon arrival.
Am I required to have a ticket to Santa Claus Lane to participate in a Workshop or Brunch?
Yes! Workshops and Brunch are add-ons to your ticket!
Do I have to sit on Santa’s Lap?
Absolutely not. Sit next to him, stand next to him, sit on the floor - whatever makes you comfortable!
How does SCL give back to the community?
Tips collected at the Llama experience, Santa’s Workshop, and Stage Performances are donated to Children’s MN to support families of hospitalized children during the holiday.
What about bad weather?
As Minnesotans, we are all accustomed to blistery weather in the Winter. We plan to be open, snow or shine! However, in the case of extreme weather, we will contact ticket holders to transfer tickets to a different time.
Are there giveaway or promotions I should be aware of?
We have a handful of giveaways and promotions planned. Keep an eye on our social media to learn more and enter to win!
Are pets allowed?
Pets are not allowed, exempting Service Animals in accordance with ADA Guidelines.
When do tickets go on sale?
Tickets are on sale through Eventbrite now!
Do you offer discounts?
Generally, no. However, if you’re visiting with a large group or corporation, please don’t hesitate to reach out.
What should I wear?
Come dressed for the elements in your outdoor winter attire! Snowboots strongly encouraged.
Do you serve alcohol?
Unfortunately, we are not able to serve alcohol this year. We will have other fun and creative libations - both hot and cold options available!
Do I have to buy a picture with Santa?
No! You’re free to take your own. We will however take your picture and provide you with the option to purchase a professional photograph.
What makes SCL different?
SCL is different from other events in two very big ways: First - we are open during the day, while may others are only open at night. Second - we are focused on bringing you a multitude of activities instead of focusing on one.
What are the parking options?
We’ve partnered with Westwood Community Church to accommodate the masses! Plan for a short walk from your car to Santa Claus Lane OR First Student will be available to bus you to SCL from your car on Saturdays, Sundays and Black Friday! There are 4 handicapped parking spaces onsite at Camp Fire MN if you require them.
Will you serve food & can I bring my own?
We will have a handful of family-friendly food options available, including: tacos, sandwiches, pizza, and sweets. We understand your family may have dietary needs or anticipated preferences we may not be able to accommodate & want you to be comfortable.
What items can’t we bring?
We ask that illegal substances, cigarettes alcohol, firearms, fireworks, drones, and / or weapons of any sort are left at home.
Are wheelchairs available?
Wheelchairs will not be available for rent but there will be a wheelchair onsite to accommodate any circumstances requiring one for first aid.
Is Santa Claus Lane handicap accessible?
Yes! However, it may be difficult for wheelchairs to maneuver through the terrain, weather depending. If you require a wheelchair, we’d suggest visiting Santa Claus Lane during our Sensory Friendly Hours!
Can I bring a stroller?
You can bring a stroller, but may we suggest a sled? Strollers will need large wheels to navigate the terrain.